[Resolved] Ibibo Group / Goibibo — hotelier denied check in | |||
The stay was booked and confirmed a day ago, however, when i contacted hotelier he said he did not receive any booking from ibibo and nothing has been booked. Also, there was no room available. It was a room facility and the alternative property which was offered by goibibo was a camp site which was never preferred but as there was no other option available i had to go for that. This was worst as it messed up the time and experience for new year. @goibibo pathetic support and experience booking #htlerfshjb #goibibo Was this information helpful? | |||
Mar 5, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 30, 2019 Ibibo Group / Goibibo Customer Care's response Dear Shammi Verma, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDIOSERFSHJB. We checked booking details and observed that our team already reverted with the closure along with refund confirmation of INR 2902.0 processed on the same account/credit card/ mode of payment with which you confirmed the booking. TRANSACION TYPE : refund payid : GOP20057932 status : success amount : 2902.0 bank_ref_num : 74332749022902188592593 message : Already refunded at Payment gateway amount 2902.0 bank reference number of refund 74332749022902188592593 For any clarification, please revert on the Ticket #26300516. Assuring you best of our services. Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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