Ibibo Group / Goibibo — I am complaining about services mentioned in website is not working

Address:

Vpo karloti,teh. Ghumarwin, distt. Bilaspur, 174029

Myself ashwani mankotia. I had done a bus booking with goibibo and done all payment online the expected time of arrival of the bus is 23:15 hrs i wait till 23:45 hrs. Between that time i call to bus operator but they didn't pick up my call. And there is no gps in bus and on app. It shows there is gps facility in bus.

I call at there care center and ask for refund after tell them my whole problem.

From last 13 hrs. I am asking about my refund which they are not releasing.

And also please highlight that why they are mentioned things which are actually not there inside the bus.
They are cheating with coustmers