Ibibo Group / Goibibo — I have not received my cancellation charges

Address:

Mumbau

Inhad cancelled my travel ticket on 15.04.2020 the travel date was 11.05.2020 till date I have not received the refund charges back in my credit card only got an message that the refund is initiated on 06th july but till date i.have not received the amount 15212 booking I'd MEJE7S. Travellers name kusa narasimha bhat, suresh Kumar s, jayant bai narasimha batt travel ticket booked on 27.09.19 which was cancelled on ac of flight not operational on ac of covid 2019.