Ibibo Group / Goibibo — I was denied hotel check in for my booking

Address:	48, 2nd Main Road, Nethaji Colony, Kasturba Nagar, Adyar, 600020
Website:	www.goibibo.com

I had booked a room in OYO 44071 Stay N Tour from 29-0--19 to 01-10-19 with GOIBIBO booking ID HTLMMYQDQQ. However, I was denied check in when I reached the hotel. I tried contacting OYO for help but I didn't receive any help, instead they connected me to GOIBIBO representative who asked me to lodge a complaint with customer service for refund and that if she receives any complaint she will consider it. However, when i tried speaking to GOIBIBO customer representative the system generated message kept saying that due to heavy volume we cannot connect to our representative. However, till now I have received no information about my refund status.