[Resolved] Ibibo Group / Goibibo — ibibo group / goibibo flight ticket cancellation/reschedule refund not received

Priyank Bhasin

from Lucknow, Uttar Pradesh

Website:

www.goibibo.com

Sir
On 2nd march, 2018, i had booked air ticket from delhi to lucknow airport for 17.03.2018 at rs.8545/- through goibibo app. Pnr no b6136j later, i found that i have booked ticket for 13.03.2018 instead of ticket for 17.03.2018. Immediately reschedule it to 17.03.2018 but i had to pay rs. 8695/-. Interestingly, i got no refund from above rescheduling. Many times i have contacted them over their telephone. But, no acceptable explanation is received from them. When i booked the ticket it was written partially refunded, i am really astonished for their high handedness of goibibo. Under the circumstances, i will be forced to leave the goibibo application... Request you to look into the matter and refund the amount.

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Apr 4, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

Ibibo Group / Goibibo Customer Care's response Dear Renu,

Greetings from goibibo.com

This mail is in regard to Booking Id: MG8B6136J.

We have tried calling on registered number "[protected]" but failed to get connected so dropping the mail.

Please be apprised, that refundable ticket means cancellation penalties are applicable and rest of the amount will be refunded.

In your case the charges are higher then what you paid, still we never ask our customer's to pay the difference and Goibibo takes the loss.

Hence there is no refund applicable to the above-mentioned booking.

This stands resolved on our end.

We appreciate your patience

Regards,
Akshat Saxena
Customer Delight