[Resolved]  Ibibo Group / Goibibo — ibibo group / goibibo unauthorised debit transaction from my account

Hi team,
I have a transaction charged on me for 500 rs by

30/09/2017 "iin/i-debit/ibibo gro/[protected]" — rs. 1, 065.60
28/09/2017 "iin/i-debit/ibibo gro/[protected]" — rs. 301.00

Which i have not done.
Neither i have booked any ticket or made any hotel reservation but still i was charged without my knowledge.
Could you please see attached details of my statement and reverse the wrong charge to my account back.

Ashish joshi
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Dec 5, 2017
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2017
Ibibo Group / Goibibo Customer Care's response
Dear Ashish,

Greetings from goibibo.

We would like to inform you that if the amount has been charged by goibibo it would have shown with Goibibo in the debit transaction instead of IBIBO GRO.

We request you to check with your bank once and they will be able to provide you the better answer with proper details of your transaction.

Meanwhile, if you have any further queries, please feel free to write us. We are just an email away.

Your cooperation is solicited.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]
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