[Resolved] Ibibo Group / Goibibo — Incomplete consumer information passed on to Airline

pankaj gori

from Bengaluru, Karnataka

Address:	560017
Website:	Www.goibibo.com

I booked the pnr was h1p2j and the ticket number was 098 [protected]. For 6:45 am flight on 6th may 17 via goibibo. Just because the ibibo didn't pass on details i missed my flight even though i was sitting at the airport.

Apart from this i already had big issue changing my flight which was booked with ibibo. Where the ibibo guy connected me with airline instead of solving my query and just hung up the call. I kept arguing and discussing with airline for almost 30 min but there was no support from ibibo. Yes but they definitely want to take service charge for not serving there customers
Please clarify this asap before i write it to mr kashyap. Regards,
Pankaj gori
[protected]
Pankaj. [protected]@yahoo.co. Uk

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Jun 24, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Gori

Greetings from Goibibo.com !!

This is in regards to your query raised to us.

We would request you to kindly share concerned booking reference number along with all required details, as we are unable to retrieve any reservation made under for 06th May'17 under PNR shared by you or your contact details.

We will wait for your revert to take further action on this.

Warm Regards,
Akash Sharma
Customer Dispute Team

Landline no:[protected]
IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

May 24, 2017

Updated by pankaj gori The Booking was done on premium mile website. I believe the premium mile is linked with goibibo for airline ticket. The Airindia had clearly mentioned in there explaination that ibibo.com had not provided any contact details.