[Resolved] Ibibo Group / Goibibo — incorrect hotel amenities listening and charging | |||
Please note that I had booked a hotel for 10th of June 2019 in Shillong called Jessica Residency via Goibibo. This hotel was listed to be an Airconditioned property on Goibibo. When I reached the hotel they informed that the entire hotel does not have any air conditioning. I immediately reported the matter to Goibibo and requested them to arrange for another hotel to which they offered a property 31 kms away. I refused that. Then they offered me either rupees 2000 in cash or rupees 3000 in Goibibo cash. I refused both as I required a better solution. I requested their supervisor to call me to which they said they will arrange a call back. Today is the 14th of June and inspite of my repeated emails and calls no one from their customer service is contacting me and I am forced to register this complaint against them. Was this information helpful? | |||
Aug 16, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 14, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sanju Katyal, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support Jul 01, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sanju Katyal, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDANDEYHW9HY. Please be informed that Gurpreet (Customer Delight team) is already working on your concern and would revert you with the closure ASAP. For any clarification, please revert on the Ticket #28077314. Assuring you best of our services. Regards, Team-Goibibo Verified Support Jul 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sanju Katyal, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDANDEYHW9HY. Please be informed that Gurpreet (Customer Delight team) checked with the technical team and reverted you with the closure stating "as per our website- the air conditioner in hotel amenities are not mentioned and the screenshots you have shared, nowhere it is mentioned that the amenities are for the hotel Jessica Residency". For any clarification, please revert on the Ticket #28077314. Assuring you best of our services. Regards, Team-Goibibo | |||
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Booking reference number GOHTLDANDEYHW9HY and complain request number Goibibo[protected]
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+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018