[Resolved] Ibibo Group / Goibibo — incorrect refund for the cancelled flight | |||||
I had cancelled a refundable flight which i booked from goibibo almost 3 weeks back and while cancelling the ticket online i was shown a refund amount of 58653 inr however after following up for almost 2 weeks i was refunded only 36768 inr was refunded. I have called go ibibo support multiple times and created multiple tickets online asking why the full amount shown in the cancellation receipt is not refunded. I am not getting any response from go ibibo and even the customer support is not reachable. Was this information helpful? | |||||
Nov 10, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Oct 03, 2018 Ibibo Group / Goibibo Customer Care's response Hi negirajeev, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that our management team is working on it. Assuring you best of our services. Regards, Team Goibibo. Verified Support Oct 04, 2018 Ibibo Group / Goibibo Customer Care's response Hi negirajeev, Greetings from Goibibo.com We have checked and found that our management team has checked and resolved your issue. The applicable refund has been processed now. Assuring you best of our services. Regards, Team Goibibo | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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