[Resolved]  Ibibo Group / Goibibo — international flight booking

Address:Kolkata, West Bengal, 700078
Website:Goibibo

Booked return flight from paris to new york for my daughter on goibibo, based on flight options provided by the site. Chose on-ward and return based on dates, airline and time of arrival. Made payment of rs. 37, 340/-. Later realised that on-ward flight option had a stop in london but different airports (London city airport and heathrow). Time between flights was 3hr 50 mins which was not enough for immigration baggage collection and then travel to heathrow airport. This was accepted by both the airline as well as goibibo exec. Now to make this on-ward journey possible i was asked to pay rs.17, 000 penalty plus difference in fares even though the problem was created by a wrong logic on your search engine. I then chose to cancel the onward journey only. This is yet to be processed.
My pnr is nfr15a and date of onward journey is 20/feb with return on 25/feb
Was this information helpful?
No (0)
Yes (0)
Mar 19, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Sujoy,

Greetings from Goibibo.com

This email is regarding your above-raise query.

Please note we are unable to find the PNR shared by you.

We would request you to please share the correct PNR or Booking id so that we can check it further.

We appreciate your patience and cooperation on this matter.

Thanks & Regards,
Jitendra Sharma
Customer Delight Goibibo
Landline - [protected]
Timing: 12 PM to 9 PM
Verified Support
Feb 11, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Sujoy,

Greetings from Goibibo.com

This email is regarding your above-raise query.

We would request you to please share the correct PNR or Booking id so that we can check it further.

Awaiting your response.

Thanks & Regards,
Jitendra Sharma
Customer Delight Goibibo
Landline - [protected]
Timing: 12 PM to 9 PM
Verified Support
Feb 13, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Bikramjit,

Greetings from Goibibo.com

As we did not receive any revert, hence we are closing the ticket.

For further queries feel free to write us.

Thanks & Regards,
Harjot Singh
Customer Delight
[protected] (12pm-9pm)
cid:image001.[protected]@01CEFCDE.6E9EC040
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5117
    Pending
    0
    Resolved
    1767
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information