Ibibo Group / Goibibo — intl flight booking/partial refund issue / cheating customer
AnAnvar333 on Jan 6, 2019
The goibibo issue ticket number. 25840091.
(No proper response and feeling like cheating me)
I have an issue with my refund for international flight pnr :sv/j88825.
The calculation of penalty for my flight cancelation is not acceptable. Immediately after booking the ticket i created a ticket for detailed enquiry for my flight cancelation and reschedule. (I may needs to change the dates) and the ticket number is :#25840091. (Please find the attachment) as per this incident ticket, i got a penalty fee details via email from goibibo support team for the flight cancellation. I am attaching the email copy received from goibibo. As per communication previously agreed penalty amount is rs 7116 for the flight pnr j8825. Now i can see a huge difference between my amount paid and penalty and this is not at all acceptable. Flight booking amount : 49, 319 inr (As per email from goibibo) amount paid for kuwait airlines : 24, 264 inr (As per email from goibibo) amount paid for saudi airlines : 25, 055 inr total penalty of saudi airlines cancelation : 7116 inr (As per email from goibibo) total expected refund amount for saudi cancelation is 17, 939 inr i am creating the ticket today because i got a refund message from you which is not at all correct and not matching with initial email you sent with penalty details. Please refund the amount mention as policy
Also i would i like to mention. I did a cancelation
Of flight becausee the pnr :sv/j88825 flight is not available for all my provided dates and booked other flight from goibibo only. Looking forward for the reply. Please take this as high priority.!!
[Jan 06, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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