Ibibo Group / Goibibo — intl flight booking/partial refund issue / cheating customer

3 Reviews
 Anvar333 on Jan 6, 2019
Hello team,

The goibibo issue ticket number. 25840091.
(No proper response and feeling like cheating me)

I have an issue with my refund for international flight pnr :sv/j88825.
The calculation of penalty for my flight cancelation is not acceptable. Immediately after booking the ticket i created a ticket for detailed enquiry for my flight cancelation and reschedule. (I may needs to change the dates) and the ticket number is :#25840091. (Please find the attachment) as per this incident ticket, i got a penalty fee details via email from goibibo support team for the flight cancellation. I am attaching the email copy received from goibibo. As per communication previously agreed penalty amount is rs 7116 for the flight pnr j8825. Now i can see a huge difference between my amount paid and penalty and this is not at all acceptable. Flight booking amount : 49, 319 inr (As per email from goibibo) amount paid for kuwait airlines : 24, 264 inr (As per email from goibibo) amount paid for saudi airlines : 25, 055 inr total penalty of saudi airlines cancelation : 7116 inr (As per email from goibibo) total expected refund amount for saudi cancelation is 17, 939 inr i am creating the ticket today because i got a refund message from you which is not at all correct and not matching with initial email you sent with penalty details. Please refund the amount mention as policy

Also i would i like to mention. I did a cancelation
Of flight becausee the pnr :sv/j88825 flight is not available for all my provided dates and booked other flight from goibibo only. Looking forward for the reply. Please take this as high priority.!!

Thank you

Complaint Status

[Jan 06, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0


To the author of the complaint: Anvar333

All your references can be seen by
1. air carrier
2. or the travel agent, if any
2. Passenger
only untill you attached the documnet for a public observation.

There is no suficient information for objective verifiction here. You need to svae and to show -
1. issued e-ticket, it contains 13 digits
2. issued flight reservation (usually it shall contant refrence to 6 digit number of the air carrier) .
3. a receipt, if no paid ammount is stated in the ticket.
For example, it can be extract bank account or the invoice.
4. Your own complaint wich states a good reason, figures and exact request, which you expect from operator of the site.
5. Issued refund / decision with fugures.

Such documents are not attched and not seen in the text of the complaint here.
Each complaint has produce the place (airport) and date/time of the events.

All complaints have to be submitted in written, by email or in person to the respected service provider air carrier at their sites, to their email boxes or in person as soon as you had found the fault.

The air carrier or the service provider, which is expected to issue the refund or the compensation by your,
has the time of 15 days, if in India, either
- to refund or
- to compensate or
- to issue the other decsion
following the receipt of the correct complaint.

The passenger is advised to save each above documents and the reply / decsiob for 6 months at least till your next step.

Note, it is usless to request the same subject matter more than 2 times from the same service provider.

All disputes in 15 days following the correct complaint receipt are subject of the examination by Indian court or by court in Saudi Arabia (if Saudia air carrier was involved in dispute).

The expected expences for legal assitance can be:
-- government fees for Indian courts, from 200 or from 2000 ruppes + own efforts,
-- government fees for KSA courts, from ~250 SAR,
- legal fees for assistance of a lawyer or of legal professional start from ~5000 rupees, if in India, depening upon the sum, complicity and length.

The fair court must award all losses, moral harm, paid legal fees/charges by final judgemnt.

I am not associated with the above service provide or with the Saudia air carrier

Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}[email protected]
We have did booking on site and paid cash, but not get ticket or refund. Ph :[protected] chennai to gauhati. If you cant provide ticket, we need refund today itself. We can't wait for a month to get our cash back. This is not the proper way to deal with customers. If you can provide service, then you have to return cash that instant itself.

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    Ibibo Group / Goibibo - intl flight booking/partial refund issue / cheating customer