Ibibo Group / Goibibo — irrelevant/irresponsible customer care executives (smitha (customer relations manager), tiwali)

Address:	SHARJAH, ROLLA
Website:	goibibo

I have booked 2 tickets for shj to tvm last month and now due to coronavirus, i just wanted to cancel or reschedule my booking. When called to the call center, for the new bookings, the people are answering, but for cancellation, nobody is answering the call. I have wasted around 1 hour calling these irresponsible guys. I talked with the executive (Tiwali) for the second time and i asked for her manager. She put me on hold for 2 mins and after that she said our manager is on leave. Nobody is responsible for cancellation. I think the people over there at that concerned department is sleeping or dead... No answers till now