[Resolved] Ibibo Group / Goibibo — kindly update my mail id..

satyana3

from Alampur, Telangana

Address:

560068

Today, the 28th march, 2019, at about 10 pm, i opened an account in goibibo.com with my mobile phone number [protected] and found that someone has already opened an account with my phone number in the same website goibibo.com with different email address '[protected]@dummymobemail.com' which is not mine. I request kindly update my mail id with [protected]@gmail.com
Please do needful
Thanking you
With regards
P supraja

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May 8, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2019

Ibibo Group / Goibibo Customer Care's response Dear satyana3,

Greetings from Goibibo.com

In reference to the concern, you raised, please be advised that as you signed up through mobile, there is no need to enter the mail id as the system only required the mobile number for account creation.

The system automatically creates the account with id: ... @dummymobemail.com, associated with your contact number.

We hope the above clarifies.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo