[Resolved] Ibibo Group / Goibibo — m not getting my refund making me fool | |||||
I booked a bus ticket on goibibo.com And i canclled that ticket in 2 minutes... I booked ticket on 2:16 pm on 24 june And i canclled on 2:20 pm and bus timing was 2:30 and there is showing 365 rupees refundable and now go ibibo is saying that this is not refundable... They are making me fool... I need my money back... You can see in the photos... Please sir take a legal action on it... This is not a trustable site if they do this... My money is not a waste money... So why i will not getting my refund... Was this information helpful? | |||||
Aug 9, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 25, 2018 Ibibo Group / Goibibo Customer Care's response Hi Jaideep, Greetings from Goibibo This mail is with regards to Booking Id: GOBUSAND48D55744C8 We deeply regret the delay caused. We tried calling you could not establish a successful contact. Please be informed that we are getting this investigated & checked and would like to request you to please allow us some more time till Wednesday eod. We apologize for the inconvenience caused to you and highly appreciate your patience. Meanwhile if you have any further query please feel free to write us. Thanks & Regards, Parul Yadav Customer Delight Available all Days (except Sat) Verified Support Jun 25, 2018 Ibibo Group / Goibibo Customer Care's response Hi Jaideep, Greetings from Goibibo This mail is with regards to Booking Id: GOBUSAND48D55744C8 Thanks for your patience. Please note that we have already informed you on the cancellation policy and charges. As per operator cancellation policy, ticket is canceled with 100% cancellation charges. Hence, no refund is applicable in this case. Hope the above clarifies your raised concern. Do let us know for any further queries. We are just an email away to assist you. Thanks & Regards, Parul Yadav Customer Delight Available all Days (except Sat) | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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