[Resolved] Ibibo Group / Goibibo — misguiding customer with incorrect detail

sneha_0357

from Mumbai, Maharashtra

Address:	Kolkata, West Bengal, 700006
Website:	www.goibibo.com

Complaint is against goibibo travel company
I have not received my referral bonus and when asked for further information that i'm not eligible they're making me go to and fro with all details other than what i've asked.
I even provided them screenshots from my installed app but they seem to override my statement with their search evidence and trying to impose the same thing to me.
Even providing ticket details from goibibo which is still open #23640115

Was this information helpful?

No (0)

Yes (0)

Jul 21, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Sneha,

Greetings from Goibibo.com.

This is in regards to the raised concern.

Please be advised that we have checked that your goibibo account is not synced with your contacts and hence the go cash amount was not received by you.

We have already advised you that your all contacts are not synced. Ther can be multiple reasons for this like - network connectivity issue, user closed the app without completing the syncing process etc.

We would request you to resync your contacts on the updated version in order to earn go cash plus.

Thanks & Regards
Shriya Tikku
Customer Delight Team, Goibibo
(Available all days from 9:00 AM - 6:00 PM except Tuesday)

Jun 19, 2018

Updated by sneha_0357 I don't want to have any gocash.
My ask is why are you misguiding customer with incorrect detail that a customer if modifies their information (email id) over app then this is creating a new account for that user despite user has not changed any other info like contact number.
And even when cross-confirming of any such policies if available executives are confidently saying its there but then on asking for the evidence of such policy it seems executives don't even understand what I am asking them to.
Stated this number of times but everytime is gets routed to something else and then if again asking for the policy evidence communicated to me they say that they're not clear what my requirement is.
Please stop misleading customers, for a moment I could even understand that sync issue could be for netwok connectivity or something but not at all agreed if you say that because the mail id was changed sync got lost.

And what can I do here if my app is showing me updated detail..?
Why should I face the consequences only when even you being the application owner cannot even pinpoint the reason?
I could understand going forward I could sync again but then what in case if this is repeated again?
DO you have anything inline to prevent this kind of issue again?

Verified Support

Jun 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Sneha,

Greetings from Goibibo.com.

This is in regards to the raised concern.

As discussed over the call, you can earn go cash maximum upto 300 if the account is not synchronized. The time had referred a friend, you account was not synchronized and so the tier limit was 300.

We have checked that you already had go cash 300 in your account at the time you had referred a friend and hence you had not received anymore go cash. Now you have utilized this amount and your go cash balance is zero.

We are now processing a go cash plus of 300 which will reflect in your account by tomorrow EOD.

You are advised to synchronize your account so as to increase your tier limit.

Your cooperation is solicited.

Thanks & Regards
Shriya Tikku
Customer Delight Team, Goibibo
(Available all days from 9:00 AM - 6:00 PM except Tuesday)