[Resolved] Ibibo Group / Goibibo — mishandling the account

sudip kanjilal

from Hazaribagh, Jharkhand

Address:

831004

I want to do the change of date for the hotel booking done by me for north sikkim in Lachung and Lacheng respectively on 17.5.19 & 18.5.19.
Then I made a call in help line no of [protected] and he told me that he can not cancell the booking but he can arrange to refund the money and i can do the further booking.
To do the process he took lots of time and my account also got debitted four time by 7999, 14927, 5000 & 3000 and I lost my balance of 31k in process. I did the queri from ICICI bank but they are only showing the balance and i am unable to talk with the customer executive directly.

Now I am trying to contact with [protected] and it is coming not reachable. It is not understood by me that how it can be possible for GOIBIBO to do such thing with me and I am not really getting any clarity on the subject.

Kindly support and revert.

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May 1, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Ibibo Group / Goibibo Customer Care's response Dear sudip kanjilal,

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

Please note that Goibibo has dedicated customer support line on the numbers:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].

Goibibo does not hold any responsibility in case of payments made through the numbers obtained from any other website/ web page.
We would humbly request you to report this to cybercrime.

Below is the Goibibo portal link for your reference:

https://www.goibibo.com/

Assuring you best of our services.

Regards,
Team Goibibo