Ibibo Group / Goibibo — more charges over refundable amount

Address:

401303

My name is Vishudh Anand Shamra, I am a genuine customer of Goibibo and have been using this app for tickets booking since very long, on date[protected] I booked a train ticket from Punjab Mail and journey date was[protected], Goibibo booking ID was TRNAFG8N2XAR8X, and PNR was [protected] and Goibibo Invoice ID was TRTI7523497, but I cancelled that ticket next day on dated[protected] due to change in my Journey plan, that time my ticket was in waiting list (RLWL/15), after that Goibibo deducted 144/-rs. From my ticket amount, in which 47/-rs. Gorail amount, and 97/-rs. deducted from my payable amount, this is too much as ticket was not confirmed and I cancelled it 8 days before the journey, Goibibo always promises they only deduct handling charges on a waiting ticket. This is very bad experience for me.
Regards, Vishudh Anand Sharma
My registered number is : [protected]