I had booked a round trip ticket from mumbai to Abu Dhabi for my parents for travel in the month of Feb. With a 3-month visa, their return was expected on 3rd May 2020. However, due to pandemic and subsequent lockdown and airports shutdown, the return journey took place in August 2020. This happened from Dubai even after having ticket from Abu Dhabi. This is because of medical emergency where we had to leave to Mumbai for treatments and Abu Dhabi airport was shutdown at the time. However, the ticket was valid till Dec 2020. We wanted to cancel the ticket since it was not travelled and we have been trying to contact Go-ibibo since last 3-4 months for this and there is not a single response from them. We tried several contact numbers or email id at Goibibo but that is not functional. Please let us know further information at below details:
Name: Rakesh R
Email: [protected]@gmail.com
Its so frustrating to know that Goibibo does not have any customer support at all that is functional during this pandemic situation. I am never going to use goibibo for any bookings further and will not recommend anybody to use their services.
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