Ibibo Group / Goibibo — need refund - amount debited while bus booking, but bus has not booked

Address:

BK Nagar Bangalore, Bangalore, Karnataka, 560054

On 28th october i was trying to book bus through phone pay while trying my amount from phone pay debited but at the same time bus booking failed. Now my amount is debited from account but bus not booked so i need refund. If my money stuck in bank please provide mail that my amount is stuck in bank not in goibibo account. Because i try to raise complaint in bank they want mail as proof that amount not paid to goibibo after debited from bank. Please need in help urgent. Please send mail to [protected]@hdfc.com that my amount is stuck in bank not paid to goibibo. You can check the amount transaction successfull in phone pay and at the same time bus bookin failed in attached document. Please help

Thanks