Ibibo Group / Goibibo — Need your support

My claim is for bounced booking . i had a marriage function to be attend so we booked 3 rooms from Goibibo from 07/07/2022 to 09/07/2022 hotel name OYO 26989 Hotel Invogue, Karnal for 7 people, but when we reached there, they denied our booking . we have no way to book another hotel near the venue so we booked hotel Gopinath the grand for 7 people 3 rooms that will cost us 18324/-rs.I got call from goibibo representative and he promised me and mail me to give my all cost amount . but now its almost 2 month, no refund received yet .