[Resolved] Ibibo Group / Goibibo — no cashback received even after applying the promocode while booking | |
Hello, i had booked “caravela beach resort” in goa from 2 jan 19 to 5 jan 19 from goibibo app. The booking amount was 96700. While booking, i had applied a promo code cashback according to which if i make payment through my debit/credit card then i ll get approx 20% cashback after i checkout from the resort. Which i haven’t received till now. I am calling customer care people for last two days who are not responding well and behaving rudely. I have also mailed the booking confirmation received on my email in which it is mentioned that the promocode applied is cashback because the goibibo people are now saying that i have not applied any promocode. How could they make this false statement when they know that i have the proof. Well, finally i am forced to submit the complaint here and going to do it on other consumer forums and facebook. It is a request to please solve the issue. Was this information helpful? | |
Mar 3, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 31, 2019 Ibibo Group / Goibibo Customer Care's response Dear Nancy Dehal, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDV3W3JCV9K. We checked booking details and observed that our team already reverted with the closure, stating applicable refund processed on the same account/credit card/ mode of payment with which you confirmed the booking. For any clarification, please revert on the Ticket #26263164. Assuring you best of our services. Team-Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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