Ibibo Group / Goibibo — no cashback received even after applying the promocode while booking
Nanancy dehal on Jan 11, 2019
Hello, i had booked “caravela beach resort” in goa from 2 jan 19 to 5 jan 19 from goibibo app. The booking amount was 96700. While booking, i had applied a promo code cashback according to which if i make payment through my debit/credit card then i ll get approx 20% cashback after i checkout from the resort. Which i haven’t received till now.
I am calling customer care people for last two days who are not responding well and behaving rudely. I have also mailed the booking confirmation received on my email in which it is mentioned that the promocode applied is cashback because the goibibo people are now saying that i have not applied any promocode. How could they make this false statement when they know that i have the proof.
Well, finally i am forced to submit the complaint here and going to do it on other consumer forums and facebook. It is a request to please solve the issue.
[Jan 11, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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