Ibibo Group / Goibibo — no information on refund

Address:

Kharghar, Navi Mumbai

Hi, i attempted to book train ticket on mar 14, 2020 on ibibo online site twice however both the times, my credit card was debited for rs.889/- (2 times) but ticket booking was not successful. Issue is that i have no information on my refund and nobody cares to revert back to me in order to resolve my issue. They have some online bot chatting with customers which is insane as its not useful at all.
I need to know my final refund status immediately failing which i will proceed for further action.