[Resolved]  Ibibo Group / Goibibo — no proper on-phone/mobile support by goibibo

Address:

Old Mumbai-Pune Road, 400605

We have booked jet airways ticket ref. Tua93dzwy to fly from mumbai to delhi on 13th april, 2019. However, we have received a message from jet airways that the flight has been cancelled. We would like to speak with support personally to know about refund as the flight has been cancelled by jet airways. Currently my friends who had booked tickets directly with jet airways got full refund.
However, gobibo support is not showing any refund details. And there is number on which we can directly connect to any person. Me and my husband are trying to find out numbers since last two hours however in vain.

The chatbot is a real stupid app which didn't help at all.. It keep on asking questions without answering anything. Other numbers are automated recordings and didn't help. There should be one option to directly speak with personnel. Please get back to us on mobile [protected]/[protected] if you really concern about your customers and would like get feedback from them.

There is no way we can talk with anyone in gobibo. If i didn't receive any feedback, will raise concern with the management.

Thanks!