Ibibo Group / Goibibo — no proper refunds

Website:

www.goibibo.com

I had booked for flight on goibibo but since it was 0:20hr flight made mistake on date so i applied for refund and since i wanted to book another one quickly i checked on refund with gocash since they promised instant refunds. However after processing refund they simply refunded me 100 gocash and even then its showing 0 gocash balance. Even my refund amount is shown as 0. Had taken the cancellation protection. Instead of 5000 something i was supposed to receive. The customer service is also not registering this flight. Very disappointed please rectify fast or will never use goibibo again and warn everybody against the same
Booking id: n6ede67vm booked on sat, nov 17, 2018 gop13994310