Ibibo Group / Goibibo — Non Issue of ticket after Rescheduling done (missed my flight after promise made for revised ticket)

Hi Partner,
My name is Agnihotra Goutam and I have been associated with GoIbibo for 7-8 years or more.

1) I had booked ticket for 2 adults and a child for Mumbai from Bhubaneswar on 20th May with PNR number- J466Z, E Ticket numbers 098-[protected], 098-[protected] and 098-[protected] with seat 8A, 8B and 8C (made payment for 2 seats as well)
2) After that, I rescheduled the flight through Air India for date 28.0.2022 and paid the rescheduling charges accordingly.
3) Yesterday night around 10pm, I called Go-Ibibo customer care and due to some unavoidable circumstances (family health issue, I requested further rescheduling for 8th of June. I came in touch with Mr. Harshit Manral from the Ibibo team and paid an amount of Rs.7200 for rescheduling charges. Payment process completed successfully and I was being promised that within 2-6 hours, I will get the revised ticket from Go-Ibibo
4) Today evening around 7pm, I got a call from Harshit (Go-Ibibo team) and got to know that the ticket process has been rejected by the Airline because the first rescheduling was done by Airline whereas 2nd rescheduling was done by Go-Ibibo and hence ticket can not be issued. By that time, the flight departure was completed.
5) Now I am being told that I will get the refund only for Rs.7200 and ticket can't be issued.

The point is, I am nowhere responsible for this whole mess up. If a ticket can't be issued by Go-Ibibo then in the 1st instance rescheduling process should not have been completed. I should have been clearly told by the Go-Ibibo team that this rescheduling was not possible and revised tickets can't be issued. In that case, I could have attended today's flight and it would not be a miss or No-Show from my side.

Go-Ibibo must have the knowledge well in advance that Re-scheduling and revised ticket generation is possible from their end or not.

My total ticket charge is Rs.39446 (Original ticket charges was Rs.25346 plus Rs.6900-1st Rescheduling charge plus Rs7200 -2nd Rescheduling charges). This is a huge amount and Repayment of simply Rs.7200 will not solve my problem. I am nowhere in a position to forgo this huge amount when I am at no fault, and I was being kept in the dark till today late evening.

I would not mince any words here, need a quick and urgent resolution of this. Either issuing of tickets or refund of the complete amount of Rs.39446 is expected, so that any further escalation or any legal course can be avoided.

Looking for urgent resolution on this as a preferred partner and customer.

Regards,
Agnihotra Goutam,
[protected]