[Resolved] Ibibo Group / Goibibo — Non refund and customer support issue

amansrivastava1994

from Jamshedpur, Jharkhand

Address:	831001
Website:	Refund and Poor Customer Care

Dear sir,
I am writing you regarding an issue of refund from your reputable company and display o[censored]nprofessional behavior in handling complain regarding it.
1) i booked a flight ticket on 29th of march with booking id - msgi6bymc. I cancelled the ticket on 5th of april. The company promised a guaranteed refund of cancellation amount within an hour else some go-cash would be added to my account or whatever. Today is 14th of april, after 107 hours no cash has been refunded into my account.
2) when i decided to bring the issue into your consideration by calling on customer care helpline ([protected]) at 00:14 am on 14th of april, the call was picked up and all i heard was some giggling sound for few minutes till i had cut the line.

Its a display of a disgraceful customer service from your side. Kindly take the matter sincerely and please get refund amount credited to my account as soon as possible.

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May 21, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Ibibo Group / Goibibo Customer Care's response Dear

Greetings from Goibibo!

This mail is with regards to Booking Id: MSGI6BYMC

We deeply regret the delay caused. Please be informed that we are getting this investigated & checked and would like to request you to please allow us some more time to get this issue resolved for you.

Once again we sincerely apologize for the inconvenience caused to you and highly appreciate your patience. Meanwhile if you have any further query please feel free to write us.

Thanks & Regards,
Parul Yadav
Goibibo team
Contact:[protected]