Ibibo Group / Goibibo — Non refund for room cost paid through on non availability of room

Address:	New Delhi, Delhi, 110066
Website:	goibibo

Dear sir,

I have booked hotel at shilong meghalaya from 15th to 16th july through goibibo portal on 11th july 2016. The booking was confirmed under id no htlx45lhgj on payment of rs.5569/- through net banking.

On reaching hotel pinewood i have been told that there is no booking in my name from goibibo. I have repeatedly requested hotel authorities to get confirmation from goibibo. I have personally tried to contact goibibo but their helplinw was non operative.

I was compelled to book another hotel at shilong.

I have requested goibibo through helpline to refund my deposited amount. I was informed that the same will be refund within 7 days. After waiting for 7 days i again recalled but now they are denying to refund with statement that there was room available and i have intentionally not checked in and as such no refund can be made.

Kindly help to get my money refunded.

Regards

Sc mahto
Chief manager (Hr)
Gail (India) limited,
16, bhikaji cama place,
New delhi 110066
[protected]