Ibibo Group / Goibibo — non refund of airfare

Hello,
I have made a reservations dated 25 september from phuket to bangkok for self and my wife vide booking id mysmf[protected] for a flight departing at 1020 and reaching bangkok at 1150 hr. The flight was chosen based on my planned itinerary and schedule at bangkok. However, my flight timing was rescheduled to 1535 without my consent. Information was passed on to me with adequate notice and i vehemently objected to the same. Finally after long persistence i was told by the customer care to go ahead for the next reservations as they had taken up a case for full refund with the airline. It's been now close to one month but goibibo has not refunded my money and are only delaying me the refund.
Through this esteemed platform i now wish put some sense back to goibibo.
Thanks
Shantanu debnath