Ibibo Group / Goibibo — non refund of failed booking

 
1 Review
Map of ​19th floor, Tower A, B & C, Epitome Building No. 5, DLF Phase 2, Sector 24, Gurugram, Haryana 122002, Gurugram, Haryana, India
 Adiba13 on Nov 24, 2019
I had booked a ticket with tejas train from lucknow to delhi with goibibo but booking failed and my money was deducted. Transaction id trndfhhv9v0yq3 on november 3. It has been more than 3 weeks but refund is not deposited in my account. There is no proper way of communicating the executives on phone or mail. I have written on this previously also.

Complaint Status


[Nov 24, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    54%
    Complaints
    2662
    Pending
    56
    Resolved
    1406
    phone
    +91 92 1302 5552 [Goibibo]
    +91 12 4674 9000 [CEO]
    location
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    Ibibo Group / Goibibo - non refund of failed booking