[Resolved]  Ibibo Group / Goibibo — Non Refund of money for the bus cancellation from the service provider end

I had booked bus tickets for my uncle and aunt on 28th Oct. However, later in the afternoon it was informed by the Bus Operator that the bus got cancelled. Its been long GoIbibo has not been refunding my money which i booked. There is no customer support to speak to. This is a fraud company which finds its way to loot customers. There is absolutely no support from the company provided. Its been almost 10 days not a single call nor response to the ticket. Attaching ticket details for reference.