Ibibo Group / Goibibo — non responsive customer care on refund of flight due to corona virus

We have flight booking from mumbai to krabi via singapore (Flight no : sq425 and sq8332) on 7th march 2020.

We want to cancle our flight tickets due to corona virus reason. And want full refund.

We have booked our tickets through goibibo.com and we are waiting for your confirmation to refund full amount. We have raised ticket for the same on 3rd march tracking id [ goibibo[protected] ] and yesterday it got escalated to higher management. But every time we are not getting any reply from your side. Yesterday you told that we will get confirmation tomorrow. Everytime we are getting same answers, as well it takes half hour to take calls from your side. It's been week we are calling you and not getting any update. I have called 'n' number of times, every executive said will resolve but no one able to do so. Because of them i wasted many hr. To calling these people.

Every time they are saying sigapore airline is not picking call. They need there confirmation to refund my amount of 25k.

Pease i am requesting you to provide proper details and we want full refund as soon as possible. As tomorrow is our flight date. We will loose 25k because of your delay work

We have checked on singapore airline site. They have mentioned 'we will waive all cancellation and change fees for customers with tickets issued on or before 3 march 2020 for travel on any singapore airlines or silkair operated flights from 3 march 2020 to 30 april 2020 ' also all flights from 8th march were canceled by airline due to corona virus reason and respective people got their full refund.

Can you please give us the confirmation from your side that your going to refund our money for same.

Ticket no: 618-[protected] and 618-[protected]