Ibibo Group / Goibibo — not able to get refund amount for tickets cancelled by airlines

Hi,

I am writing to you to bring it to your notice about an issue that is troubling me, about flights (Pnr - vlw87d and pnr - b6p64f)

The issue that i have experienced was: my flight tickets (Pnr - vlw87d and pnr - b6p64f) got cancelled by the airlines due to pandemic situation and the airlines have sent the refund amount to goibibo as i booked the ticket through goibibo. They have sent the refund amount on 7th august to goibibo. However i have not received any intimation from goibibo about that, neither i got back the refund amount.

There is no easy way to reach out goibibo customer care executive. The chat bot they placed in the app is useless.

Can you please help me to get the issue resolved and get my money back?

Thanks & regards,

Debadyuti saha
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    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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