Ibibo Group / Goibibo — Not following up with airlines for past 3 months and not providing me refund

Booking ID GOFLIMTB77E[protected]

I booked this ticket (PNR-NJ83QT, Ticket number- 014-[protected]) for two passengers from a travel agent in India.
I actually canceled the ticket for one person within 24hours and I got the refund back.

For the other person, I canceled the ticket after some days. Basically, this is a non-refundable ticket. So I was told by Air Canada that I will receive a travel voucher for this ticket when i talked to their customer care. I informed the same to goibibo agent and they informed me that they created a ticket for the issue of a travel voucher.

It's been almost 3 months but still, I have not received any travel voucher. I recently contacted Air Canada customer care and they informed me that the ticket is already refunded. I have not received anything on my end. Goibibo is also not reachable and they are not happy to provide any support on this. Please help me in this case by providing a refund.

The total booking value of this PNR NJ83QT is INR 120798
https://www.consumercomplaints.in/new_complaint/
And the refund amount for the ticket canceled within 24 hours is Indian Rupees= 58, 197

So I still need to get the remaining balance of[protected] = Indian Rupees 62601