Ibibo Group / Goibibo — not getting my refund of 29th feb

Address:

143001

Dear sir
I had cancelled a hotel at goibibo on 29th feb. They said they had refunded the money (Rs 4900/=) on the very same day to your payment gateway & it would reflect in my bank account within 10-12 working days. But a month has passed, i am not getting my refund. Please help

Cancellation details attached herewith-
Booking id - htlykrzcdu
Refund date -29.02.2020
Bank ref no. 5829530793796744203061
Arn/brn : 30005100570057102147766
Refund amount 4900/=
Bank name - bank of india, majitha road, amritsar

I am really in need of money at this point of time.
Please please do asap

Regards
Romit arora
[protected]
[protected]@gmail.com