[Resolved] Ibibo Group / Goibibo — not getting refund/not even partial amount

Ankitasm

from Gurgaon, Haryana

Address:	Gurgaon, Haryana
Website:	www.goibibio.com

Hi

I am in urgent need of help
I have booked a hotel from go ibibo - in singapore (Robertson quay hotel) from 23rd nov - 29th nov and due to some error november month was selected instead of december
I immediately need my refund or a stay arrangement as i cant afford to book a new hotel again

I was going to singapore for some medical reason

I also requested to the hotel directly and to goibibo managment also but al my effort were in vein
I was even ready to pay 15-20 k extra but they were so rude to me

They are not refunding my hard earn money which is rs 65000
They even dint provide the service for which i paid 65k

I need a refund in any case

Please help me

Regards
Akanksha goyal
[protected]

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Jan 13, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Ibibo Group / Goibibo Customer Care's response Dear Akanksha,

Greetings from Goibibo

This is in regards to the above query.

Please be informed that we have already shared the closure with you. We would like to inform you that we have requested the hotel management for the refund but the same has been denied by them.

Please Note: Booking is non-refundable and same is mentioned on the website and booking voucher.

Hence, we regret but we were not able to serve this time.

Thanks and Regards,
Sudhir Yadav-Goibibo
Customer Delight
[protected]

Dec 18, 2017

Updated by Ankitasm Sudhir,

First of all I never got the solution from your company
It is now Go ibibibo responsibility to give my hard earn money back.
You guys have taken commission on this booking without even giving me the services
Day and night I am calling your customer care but no body is responding on my concern.
I was even ready to pay the differential amount but all my efforts were in vein
I am even ready to take the partial amount because it matters a lot for me.

Go ibibo have to pay my money back, even the five or seven star hotel around the world would have amended my dates of booking.

I will fight till I am not getting any solution