[Resolved] Ibibo Group / Goibibo — Not getting the full refund | |
Hi, I have booked the tickets of GoFirst airlines from goibibo of PNR LYCK9D for travel dates Nov 1 ( Bng to IDR) and return Nov 7 (IDR to Bng) but the airlines cancelled my flight. So goibibo assured me with 100% refund for the same with process time of 30 days from the time when I reported the flight cancellation by airlines to goibibo on 23 Oct 2021. But today I received the refund of only INR 1977 out of total INR 6507 I have paid. This is a fraud and loot of my money by Goibibo since they have committed me a 100% refund when the airlines have canceled the flight. I have raised the same concern with Goibibo 2 times through there customer care and web portal but they either are delaying to respond or not responding. Please help. Was this information helpful? | |
Apr 9, 2022 Complaint marked as Resolved Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Nov 22, 2021 Updated by Arppit Guppta Requesting help for a full refund as soon as possible Nov 22, 2021 Updated by Arppit Guppta 2 times I have already raised issue with Goibibo but it was of no use; very pathetic customer support. Nov 22, 2021 Updated by Arppit Guppta Goibibo has charged me the airline cancellation fees and other charges which I am not supposed to bear when cancellation is from airlines Nov 22, 2021 Updated by Arppit Guppta Goibibo has charged me the airline cancellation fees and other charges which I am not supposed to bear when cancellation is from airlines Nov 22, 2021 Updated by Arppit Guppta Airlines communication of flight cancellation: Bng to IDR Nov 22, 2021 Updated by Arppit Guppta Airlines communication of flight cancellation: IDR to BNG Nov 22, 2021 Updated by Arppit Guppta Refund breakup from Goibibo, which has many wrong charges on my refund. I am liable for 100% refund basis Goibibo policy also. Nov 22, 2021 Updated by Arppit Guppta I have also contacted airlines they said they have already released INR 2711 and today they have released the remaining amount; still Goibibo has not given me the full amount. That's the clear fraud by goibibo. Nov 22, 2021 Updated by Arppit Guppta Goibibo has not refunded me the full amount given to them by airlines basis the screenshot of mail from airlines to me today: | |
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