Ibibo Group / Goibibo — Not giving option to book through credit shell

mann98555

Address:

19th floor, Tower A, B & C, Epitome Building No. 5, DLF Phase 2, Sector 24, Gurugram, Haryana 122002

I have booked round trip flight from Goibibo for 30 mar -2020 from Dubai to Amritsar and for 12 April 2020 Amritsar to Dubai.
They given credit shell since flight got cancelled due to Covid.
Now i am trying to book flight from Dubai to Amritsar by using credit shell.
But in their website no option available for using credit shell.

Customer care not approachable. No email option available to get information.
Very worst support.

How can i get my money back instead of credit shell? or any option so that i can rebook my flight

Could you help me to resolve this.

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.