I had to follow up several times to get the refund status (4 tickets in the past 2 months). The other bookings for same airlines and same dates, got refunded to my account two months ago from another travel agent.
My tickets are not shown in booking history, i can't call customer service, i can't reach from the mobile app - no history is shown in website.
This is a pathetic service to be honest.
Last communication received on july 19th as below. No updates after that.
From: goibibo
Date: sun, jul 19, 2020 at 3:23 pm
Subject: your refund amount of rs. 52141 has been initiated.
We have processed the refund for your flight booking with transaction id goflimobedb[protected]. You will receive a refund of inr 52141 as per the refund policy for this booking.
Refund break-up
Amount paid - inr 53266
Cash refund amount - inr 52141
Kindly note that the exact date for refund depends on your bank. Typically you should receive the money in your account in 4 to 5 working days. Was this information helpful? | 
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