Ibibo Group / Goibibo — not issuing refund. no way to reach customer care

I had to follow up several times to get the refund status (4 tickets in the past 2 months). The other bookings for same airlines and same dates, got refunded to my account two months ago from another travel agent.

My tickets are not shown in booking history, i can't call customer service, i can't reach from the mobile app - no history is shown in website.

This is a pathetic service to be honest.

Last communication received on july 19th as below. No updates after that.

From: goibibo
Date: sun, jul 19, 2020 at 3:23 pm
Subject: your refund amount of rs. 52141 has been initiated.

We have processed the refund for your flight booking with transaction id goflimobedb[protected]. You will receive a refund of inr 52141 as per the refund policy for this booking.

Refund break-up
Amount paid - inr 53266
Cash refund amount - inr 52141

Kindly note that the exact date for refund depends on your bank. Typically you should receive the money in your account in 4 to 5 working days.
Was this information helpful?
No (0)
Yes (0)
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5120
    Pending
    0
    Resolved
    1769
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information