[Resolved] Ibibo Group / Goibibo — not providing the refundable amount

[Resolved] Ibibo Group / Goibibo — not providing the refundable amount

R Remron from Gadhinglaj, Maharashtra

Hi, I'm complaining on this forum as I'm not getting any response from the Goibibo team. I booked a hotel through Goibibo which was listed as refundable at the time of booking. However, now when I'm trying to cancel it, the refundable amount is coming down to zero. On the official Goibibo app its still showing as refundable. I complained the same to Goibibo customer care when they informed that they would look into the matter and contact us with their customer delight team, but no response from their end yet. Tried calling Goibibo customer service many times but call is not getting through. Humble request to look into the matter and help me out. Was this information helpful? No (0) Yes (0)
Jul 29, 2019 Complaint marked as Resolved Refund initiated Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear Remron, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 247 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Jun 17, 2019 Updated by Remron We have tried calling customer support numerous times, but we couldn't get through any advisor, also we have used the chat option and I'm really not interested in talking to a robot because it shows only few options. It would be good if you can arrange a call back, I want to speak to the supervisor about it or someone senior, as at the time of payment also it showed me the free cancellation dates, and still on the app its showing as refundable. I'm really not interested in chatting to a robot or chatting like this, so I request a call back on [protected] asap. Also I was promised that I would get a revert from the customer delight team but I haven't heard from them yet This is the kind of response I'm receiving from Goibibo where you can't keep your promises. Jun 24, 2019 Updated by Remron Hi team, I'm really getting a very bad customer service from Goibibo. Even after informing so many times to contact us, no one has reverted yet. This is really not the kind of response expected from Goibibo. Very disappointed with the after sales services. Be assured you have lost a customer. Also same feedback would be provided to others. Thanks Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear Remron, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 247 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo Jun 28, 2019 Updated by Remron I have already informed that I'm not able to get through to your IVR service to contact any advisor. And I have also provided my contact number that is [protected] to contact me. But still I have not got any response. Booking id is HTLMW2X6JQ. I want someone to contact my mobile asap as I don't want any chat conversation to any robots, and I want your customer delight team to contact asap as your floor manager promised. Jul 10, 2019 Updated by Remron Still I haven't receive any response from any one. Not even one call. It was not expected from Goibibo. You have really disappointed us with the service. This is really not the kind of response expected from Goibibo. Very disappointed with the after sales services. Be assured you have lost a customer. Also same feedback would be provided to others. Thanks
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