Ibibo Group / Goibibo — Not received cash refund for flights , cancelled by Indigo , Go Ibibo kept that to their wallet

This is to bring your notice that we had following flights tickets and those were cancelled by Indigo due to global pandemic condition. Honorable Supreme Court has already asked the airline to refund the money in cash to the customer. I got the following SMS from Go Ibibo that you have already processed to refund the money to the bank. But I have not yet received any refund to my Bank Account. The refund amount is still showing in my Go Ibibo wallet. Moreover you have deducted the convenience charges from those refund, then why my heard-earned money is lying to my wallet not in my bank account. Please process to refund the amount immediately to my bank account otherwise I will be compelled to think other lawful ways. I am very sorry to say that this type o[censored]nnecessary harassment is unexpected from your esteemed company. I am marking the copy of this mail to both Indigo and Go Ibibo for faster solution. All details of bookings are given below.

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