Ibibo Group / Goibibo — Not refund money

Address:

Delhi

Informed you that i booked 2 bus ticket but plan cancel & tickets cancel but not refund my money very chep not working customer care & not reply any mail.

My bus below
Dear RAHUL KUMAR,

Thank you for calling us regarding your bus booking from Delhi to Khatushyamji on 22 Feb 2023. In case you don't plan to travel, you can cancel your booking.
As per the cancellation policy, you are eligible for a refund of *Rs.1302.0* on cancellation. We will initiate but not refund money
My number [protected]#