Ibibo Group / Goibibo — Not refunding the full money

Hello I booked a flight ticket from Bangalore to Goa and it was cancelled by airlines and airlines agreed to refund me the full amount but Goibibo charged me convenience fee and they charged me 2000 for a cancelled ticket. Goibibo is cheating the customers like anything and they don't even a proper customer care or contact number. Very worst service and I need my full money to be refunded immediately.

Kindly contact me [protected]
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    Ibibo Group / Goibibo
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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