Ibibo Group / Goibibo — not responding

Address:

Chandigarh, Punjab

I received an email as a revert to my call last night i. E 11th march 2020 mentioning about the passenger’s corona waiver being permitted. The email also stated that i’ll get a call on within 2 hours, but it didn’t happen. The flight is on 15th march, so i’m wandering how and when is the waiver getting credited and worried about it. I’ve been calling since morning on the customer care number and it’s been hours and no one answers.
Kindly arrange a call back on the number provided - [protected].
Thanks

This is a courtesy e-mail to let you know that we have received your request with a subject of
[ goibibo[protected] ] and have started working on it immediately.
Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or less.

The aforementioned is the email i received.