[Resolved] Ibibo Group / Goibibo — Overcharging on payment gateway

er.anujsharma

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122001
Website:	www.goibibo.com

Complaint about fraudulent charges during flight booking at goibibo. On the last page of payment the website displays the amount as Rs.98, 130 (screenshot attached). After putting in the card details/netbanking details and clicking on "Pay Securely", the consumer is taken to the bank gateway, where they are displaying a different amount Rs.1, 00, 130 (screenshot attached). A difference of Rs.2000!
When confonted over email with GoIbibo, they are trying to defend this by saying we cannot appy GoCash and PromoCode in a single booking. Fine! But does that entitle them to change the price AFTER consumer exists their website and reaches the payment gateway? If this is their plea, they should reflect the correct amount BEFORE clicking on "Pay Securely" button.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jun 24, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Sharma

Greetings from Goibibo.com !!!

This is in regards to your query raised to us.

We request you to kindly share concerned booking reference number along with all booking details, so that we can check same and assist you with perfection on this.

We will wait for your revert to take further action on this.

Warm Regards,
Akash Sharma
Customer Dispute Team

Landline no:[protected]
IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India