[Resolved] Ibibo Group / Goibibo — oyo hotel booking | |
I booked the oyo 350 swarg guest house for 5th august (For one day) thru goibibo (Booking id - htlqxk5mft), when i called the hotel i was told that since i paid the online payment you will not be allowed to checkin.. I called the goibibo customer support and they told that a ticket has been raised and someon will call me.. I tried calling them (After being in call lines for 30 mins) and after getting connected every time i was told that someone would call me with resolution.. I kept waiting for 10pm then booked another hotel myself but no one responded i sent email as well but no responded as i am writing this at 8:43 am on 6th aug 2019
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Sep 29, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 28, 2019 Ibibo Group / Goibibo Customer Care's response Dear Rahul, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. As per case history guest called to complaint Mon, 5 Aug 2019 at 7:28 PM booking date was 05 Aug, 2019 | 07:08 PM and your full amount of Rs 511/- has been initated from our side on Aug. 6, 2019, 6:18 p.m. We request you please check once in your bank account.. Regards, Team- GoIbibo Care | |
 2 Comments | |
Comments
Hello Guest,
We never want any dissatisfactory experience for any of our guest. Kindly share the contact number as well, we'll get this checked for you.
Regards,
Team OYO.
We never want any dissatisfactory experience for any of our guest. Kindly share the contact number as well, we'll get this checked for you.
Regards,
Team OYO.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
We never want any dissatisfactory experience for any of our guest. Kindly share the booking ID/contact number, we'll get this checked for you.
Regards,
Team OYO.