[Resolved] Ibibo Group / Goibibo — paid extra 680 rs in cash in hotel

abhishek Baunthiyal

from Jaipur, Rajasthan

Address:

104/1 laxmi saras parlour sector 10 kumbha marg pratap nagar, Jaipur, Rajasthan, 302033

Dear Sir,
I have paid 680 rs more for my hotel booking for which I have previously paid the full amount but then also I paid 680 rs more.Your customer care is always full.Yoir chat is also not helping me solve my problem .I want my refund of 680 rs, that's all.
Booking ID-HTL8B9QHMC
Hotel name-Capital 0 22318 hotel grand anshul.
Please reply.

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Jun 30, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

Ibibo Group / Goibibo Customer Care's response Dear abhishek Baunthiyal,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDAND8B9QHMC.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27899298.

For any clarification, please revert on the Ticket #27899298.

Assuring you best of our services.

Regards,
Team-Goibibo