[Resolved] Ibibo Group / Goibibo — paper publication not done

JOY2807129_SCDRID

from Delhi, Delhi

Address:	Ernakulam, Kerala, 682028
Website:	IBIBO

I have paid an amount of rs — 1783 on 17/02/2018 (Online transfer0 for a paper publication on 24/02/2018. But it is noted that the paper publication is not done on 24/02/2018.
Please refund the money. The reference number is — fn/shp/[protected]/ibibo. Since the paper publication is not done please credit the maney to my account.
Account — [protected]
Federal bank
Br — pongummoodu — ifsc code — fdrl0001307
Trivandrum district
Kerala state

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Mar 31, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo,

We regret the inconvenience caused to you, kindly be advised that the transaction is made by you on some other website or portal as we do not deal with any paper publication services.

Also, please note that any transaction made using the payment gateway PAY U may reflect as IBIBO GROUP on your statement as IBIBO GROUP is the parent company.

We would request you to directly get in touch with the gateway or your bank to know the merchant details and take it further.

We may only assist you with the transactions made on www.goibibo.com.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards

Akshat Saxena

Customer Delight

Available from ( 9:00 PM to 6:00 AM )

Feb 26, 2018

Updated by JOY2807129_SCDRID THE REFERENCE NUMBER IS---FN/SHP/[protected]/[protected]/IBIBO.THE DATE OF ONLINE TRANSFER IS 17/02/2018.--Rs---1783 AND THE AMOUNT IS DEBITED FROM FEDERAL BANK(NET BANKING)

Feb 27, 2018

Updated by JOY2807129_SCDRID I have paid an amount of rs — 1783 on 17/02/2018 through internet banking being the charges for a paper publication in malayala manorama, cochin edition (Sale of flat at vennala) the amount is debited from sb account on 17/02/2018 vide utr number — 36031968 — bill number — ibibo — [protected].
But it is noted that the paper publication is not done on 24/02/2018. Kindly refund me the money debited from my account.
P. J. Joy
Federal bank
Br — pongummoodu
Trivandrum district
Kerala
Account — [protected]
Ifsc code — fdrl0001307
Name — p. J. Joy

Verified Support

Feb 28, 2018

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo,

We regret the inconvenience caused to you, kindly be advised that the transaction is made by you on some other website or portal as we do not deal with any paper publication services.

Also, please note that any transaction made using the payment gateway PAY U may reflect as IBIBO GROUP on your statement as IBIBO GROUP is the parent company.

We would request you to directly get in touch with the gateway or your bank to know the merchant details and take it further.

We may only assist you with the transactions made on www.goibibo.com.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards

Shivang Kapil

Customer Delight

Available from ( 9:00 AM to 6:00 PM )