[Resolved] Ibibo Group / Goibibo — payment completed but booking not confirmed | |||
I have tried to book a flight on 18th april, From kolkata-bangalore dated 15th may. Payment got deducted but booking id or booking email not received. I have tried to upload the payment proo[censored]sing gia, but it is a tedious automated chat and not helpful. Now it is 22nd of may still no refund has been initiated. Now i am compelled to slam goibibo on social media of this issue is not fixed in next 5 days. Was this information helpful? | |||
Jun 25, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 22, 2019 Ibibo Group / Goibibo Customer Care's response Dear Pritha Bhandary, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDAND1926a[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have shared the details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #27908546. Assuring you best of our services. Regards, Team-Goibibo | |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5115
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Post your Comment