[Resolved] Ibibo Group / Goibibo — payment deducted for ibiza fern resort but booking not done

angelshweta20

from Kolkata, West Bengal

Address:

711102

On 12th june 2019, payment deducted from my credit card but booking not done in ibiza fern resort, shared all details in [protected]@goibibo.com, but still no refund received or any confirmation received. Whenever i contact customer care every executive asking for details but no progress. Already 10 emails done but no feedback. 1st time i m facing this kind of issue. Goibibo cannot handle customer proficiently. Already shared my statement with the team

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Aug 9, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear angelshweta20,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Jul 01, 2019

Updated by angelshweta20 In your customer care no they will not connect to any customer care executive, "they said u have no recent booking with u"
and regarding the mail, already shared credit card statement with your team and it proves clearly that on 12th june 2019, transaction in the name of IBIBO GROUP PRIVATE LTD GURGAON for rs 13896 . then how could u deny for the same .

kindly revert, waiting for the same

Verified Support

Jul 04, 2019

Ibibo Group / Goibibo Customer Care's response Dear angelshweta20,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo