[Resolved] Ibibo Group / Goibibo — payment done, ticket not issued | |||
Hi, I had locked the flight fair for 24hrs, as they have the locking fair policy. I had made the payment before 24hrs. Technically and as per policy i should get my booked tickets. But goibibo is rejecting me in issuing my tickets even after successful payment This is causing me a mental harrasment and if this is cancelled, my whole trip will get cancelled in which i have invested lot of money. I want to sue goibibo for 10 lakhs and make sure this cheap company do not betray other customers like this My booking id is rmdpfhjok Was this information helpful? | |||
May 8, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 11, 2019 Ibibo Group / Goibibo Customer Care's response Dear amjad.hussain571, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLI81a0a[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 01, 2019 Ibibo Group / Goibibo Customer Care's response Dear amjad.hussain571, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLI81a0a[protected]. We tried speaking with you on [protected], however, the call could not connect. Please advise if you have booked a new ticket for the same itinerary (same travel dates, number of passenger and route). If yes, please share the new booking details with us, for further validation. Awaiting your response. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 03, 2019 Ibibo Group / Goibibo Customer Care's response Dear amjad.hussain571, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLI81a0a[protected]. We tried speaking with you on [protected], however, the call could not connect. Please advise if you have booked a new ticket for the same itinerary (same travel dates, number of passenger and route). If yes, please share the new booking details with us, for further validation. Awaiting your response. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear amjad.hussain571, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLI81a0a[protected]. We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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